Recommended Reading

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Lawrence Susskind and Jeffrey Cruikshank

Drawing on his experience in the MIT-Harvard Public Disputes Program, a leading mediator and his co-author provide the first jargon-free guide to consensual strategies for resolving public disputes—indispensable to citizen activists and to business and government leaders.

"An important step forward in the exploration of how supplemental approaches can involve a wider public in the kinds of problem-solving political processes that will produce change in their communities." Christine M. Carlson, Negotiation Journal

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Malcolm Gladwell

Just as The Tipping Point found a substantial business books audience, Blink has great appeal to anyone trying to make better decisions at their workplace, no matter their job. Just as Emotional Intelligence defined a new way of understanding business decision-making, so too will Blink revolutionize how we operate at work.

“Gladwell’s real genius is as a storyteller. He’s like an omniscient, many-armed Hindu god of anecdotes: he plucks them from every imaginable field of human endeavor.” Time Magazine

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Adam M. Brandenburger and Barry J. Nalebuff

Adam M. Brandenburger from the Harvard Business School, and Barry J. Nalebuff from the Yale School of Management, have developed a five-part business strategy that will revolutionize the way you play the game of business. Co-opetition is a method that goes beyond the old rules of competition and cooperation to combine the advantages of both.

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“Fully accessible and interesting…The authors use game theory to create win-win situations among competitors, customers, and suppliers.” The Wall Street Journal

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David H. Maister, Charles H. Green and Robert M. Galford

The Trusted Advisor asserts that the key to professional success is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples—successes and mistakes, their own and others’—to great effect.

“The Trusted Advisor offers an invaluable road map to all those who seek to develop truly special relationships with their clients.” Carl Stern, CEO, Boston Consulting Group

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Roger Fisher and Alan Sharp

Whoever you are—business executive, union member, staff support, consultant, or governmental official—you cannot accomplish all your goals by yourself. This book will help you learn how to work more effectively with others.

"A highly useful, clear, no-nonsense guide to successful persuasion and influence." Rosabeth Moss Kanter