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	<title>Common Outlook Consulting Inc. &#187; Learning Centre</title>
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	<link>http://www.commonoutlook.com</link>
	<description>Experts in Negotiation, Conflict Management and Relationship Building</description>
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		<title>Gratitude</title>
		<link>http://www.commonoutlook.com/learning/articles/gratitude/</link>
		<comments>http://www.commonoutlook.com/learning/articles/gratitude/#comments</comments>
		<pubDate>Sat, 10 Dec 2011 03:10:53 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Articles]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=1606</guid>
		<description><![CDATA[There are no rules; no laws concerning Gratitude. If you haven’t developed it or don’t use it enough, you won’t get a ticket; be judged guilty; get sent to jail. You won’t lose your job or the respect of your colleagues either…for you’ve made it a rule to say: ‘thank-you’ and everyone seems quite satisfied with that.  But let’s not fool ourselves: saying ‘thank-you’ is not the same as being grateful.  Not at all.


]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Profit in Conflict</title>
		<link>http://www.commonoutlook.com/learning/articles/profit-in-conflict/</link>
		<comments>http://www.commonoutlook.com/learning/articles/profit-in-conflict/#comments</comments>
		<pubDate>Thu, 11 Aug 2011 04:00:56 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Articles]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=1401</guid>
		<description><![CDATA[There is good conflict and then there’s bad conflict. The first one gets resolved; the second one doesn’t. For years, bad conflict ensured good conflict couldn’t earn a dime, never mind a profit. But things are turning around. Figuratively and in real dollars, good conflict is generating hefty returns both in business and at home. And it’s achieving those results with very little initial outlay. ]]></description>
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		<title>Top 5 Sales Negotiation Mistakes</title>
		<link>http://www.commonoutlook.com/learning/articles/top-5-sales-negotiation-mistakes/</link>
		<comments>http://www.commonoutlook.com/learning/articles/top-5-sales-negotiation-mistakes/#comments</comments>
		<pubDate>Fri, 25 Feb 2011 23:28:27 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Articles]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=370</guid>
		<description><![CDATA[Picture the scene: it’s late in your fiscal year and you’re in the final stages of negotiating a big sale.  If you land this one, you will exceed your annual sales target by 25% and your bonus will double.  No doubt about it – you want this one.

Then comes the bad news: to do the deal, the client wants a major concession that will erode the profitability of the transaction and set a bad precedent.  You thought you had handled this objection earlier and put it aside, but you were wrong.  What now? 

In this article, I will share some advice that I hope will help address challenges like this. 
]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Shake it up!</title>
		<link>http://www.commonoutlook.com/learning/articles/shake-it-up/</link>
		<comments>http://www.commonoutlook.com/learning/articles/shake-it-up/#comments</comments>
		<pubDate>Thu, 20 Jan 2011 22:29:16 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Articles]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=673</guid>
		<description><![CDATA[How Master Negotiators ‘Get Bigger’ From the time of inception, we began to change.  To say that being born; that coming out of baby and childhood was hard work, vastly understates the case, for the hurdles each one of us had to overcome were simply astounding.  Generally however, between the ages of two and three, you [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>What’s Wrong with Being Wrong?</title>
		<link>http://www.commonoutlook.com/learning/articles/what%e2%80%99s-wrong-with-being-wrong/</link>
		<comments>http://www.commonoutlook.com/learning/articles/what%e2%80%99s-wrong-with-being-wrong/#comments</comments>
		<pubDate>Mon, 13 Dec 2010 01:36:11 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Articles]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=664</guid>
		<description><![CDATA[Recently, I had the good fortune to be part of an audience where Peter Hiddema was speaking. He said a number of pithy things which I’ll share with you in future articles, but the one that hit me square between the eyes was that most people, upon making a mistake, feel themselves diminished by it. ]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The ‘Okay’ Gift</title>
		<link>http://www.commonoutlook.com/learning/articles/the-%e2%80%98okay%e2%80%99-gift/</link>
		<comments>http://www.commonoutlook.com/learning/articles/the-%e2%80%98okay%e2%80%99-gift/#comments</comments>
		<pubDate>Mon, 13 Dec 2010 01:28:33 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Articles]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=654</guid>
		<description><![CDATA[Your holidays aren’t going to be perfect…and neither are mine. That doesn’t mean to say we aren’t going to experience sublime moments, but to expect each day—each gathering to be only positive, is to invite that dripping icicle of holiday discontent.     ]]></description>
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		<item>
		<title>Deciphering Intention</title>
		<link>http://www.commonoutlook.com/learning/articles/deciphering-intention/</link>
		<comments>http://www.commonoutlook.com/learning/articles/deciphering-intention/#comments</comments>
		<pubDate>Sun, 26 Sep 2010 02:39:16 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Articles]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=607</guid>
		<description><![CDATA[Researchers at Harvard have discovered that babies as young as nine months old have a sophisticated understanding of social interaction. After watching two puppets make different decisions about how they share their toys, the babies are choosing to interact only with the puppet who shared. This leaves us to surmise that if the ability to detect social skills is present at such an early age, then surely those skills must be vital to our survival both individually and collectively.
]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Influence: The Psychology of Persuasion by Robert B Cialdini</title>
		<link>http://www.commonoutlook.com/learning/books/influence-the-psychology-of-persuasion-by-robert-b-cialdini-2/</link>
		<comments>http://www.commonoutlook.com/learning/books/influence-the-psychology-of-persuasion-by-robert-b-cialdini-2/#comments</comments>
		<pubDate>Sun, 26 Sep 2010 02:37:52 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Recommended Reading]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=620</guid>
		<description><![CDATA[Have you ever gotten an unsolicited key-chain in the mail, and donated money to the charity that sent it? At Christmas time, have you wondered why it’s suddenly impossible to find that special toy your child wants? At some point in your life, have you found yourself wanting to keep up with “the Jones’s”? Or against your better judgment, have agreed to accept less-than favourable conditions in a negotiation?
]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Influence: The Psychology of Persuasion by Robert B Cialdini</title>
		<link>http://www.commonoutlook.com/learning/book-reviews/influence-the-psychology-of-persuasion-by-robert-b-cialdini/</link>
		<comments>http://www.commonoutlook.com/learning/book-reviews/influence-the-psychology-of-persuasion-by-robert-b-cialdini/#comments</comments>
		<pubDate>Sun, 26 Sep 2010 02:36:32 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Book Reviews]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=602</guid>
		<description><![CDATA[Have you ever gotten an unsolicited key-chain in the mail, and donated money to the charity that sent it? At Christmas time, have you wondered why it’s suddenly impossible to find that special toy your child wants? At some point in your life, have you found yourself wanting to keep up with “the Jones’s”? Or against your better judgment, have agreed to accept less-than favourable conditions in a negotiation?
]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>In Praise of Slowness</title>
		<link>http://www.commonoutlook.com/learning/articles/in-praise-of-slowness/</link>
		<comments>http://www.commonoutlook.com/learning/articles/in-praise-of-slowness/#comments</comments>
		<pubDate>Sat, 14 Aug 2010 17:08:15 +0000</pubDate>
		<dc:creator>Common Outlook</dc:creator>
				<category><![CDATA[Articles]]></category>

		<guid isPermaLink="false">http://www.commonoutlook.com/?p=562</guid>
		<description><![CDATA[The title of this article is also the title of a tremendous book I have just read, given to me by a dear friend and colleague.  You know when you come across something that really hits home, and awakens a foundational voice you had inside of that was just looking for a way to express itself?  This book was one of those events for me. ]]></description>
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		<slash:comments>0</slash:comments>
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